Refund policy

RETURNS

If for any reason you are not happy with your purchase, you may return the items for a full refund. Returns will be only accepted for items that have not been used or altered, and items are in their original packaging.

Antiques and vintage items are non-returnable. Shipping costs are non-refundable.

Upon receipt of returned goods, The Blue Jay Home reserves the right to deny a refund if the merchandise does not meet return policy requirements. Refunds may only be issued in the same form as the original payment.

The buyer is responsible for return shipping costs. The Buyer must contact us via email at thebluejayhome@gmail.com and notify us BEFORE shipping the items back.

The Blue Jay home recommends insuring the item/items for the original purchased value in case of any loss/damage during shipment.

The Blue Jay Home recommends that you package your return merchandise securely in its original packaging.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at thebluejayhome@gmail.com and provide the order number, and email address, and phone number.

To assure prompt resolution, please retain the shipping box, packing materials, and damaged items for inspection by the carrier. Also, take pictures of the damaged item(s) and include them in your email.

REFUNDS

Upon receipt of returned goods, The Blue Jay Home reserves the right to deny a refund if the merchandise does not meet return policy requirements. Refunds may only be issued in the same form as the original payment you provided.

The Blue Jay Home will process your refund within approximately 7 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.